Terms of Service

Last updated January 16, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Hale Health ("Company," "we," "us," "our"), a company registered in New York, United States at 418 Broadway, STE N, Albany, NY 12207.

We operate the website https://hale.med (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Hale is your personal health AI assistant that helps you manage chronic conditions and complex medical needs. Store your complete medical history—medications, conditions, doctors, and medical reports—and get personalized health guidance whenever you have questions. Whether you're wondering about medication interactions, trying to understand lab results, or managing health for your entire family, Hale provides clear, personalized answers based on your specific medical situation, available 24/7.

You can contact us by email at privacy@hale.med or by mail to 418 Broadway, STE N, Albany, NY 12207.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Hale Health, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. COPYRIGHT INFRINGEMENTS
4. THIRD-PARTY WEBSITES AND CONTENT
5. USER REPRESENTATIONS
6. USER REGISTRATION
7. PURCHASES AND PAYMENT
8. SUBSCRIPTIONS
9. PROHIBITED ACTIVITIES
10. YOUR DATA AND CONTENT
11. SERVICES MANAGEMENT
12. HIPAA NOTICE OF PRIVACY PRACTICES
13. DATA PROCESSING ADDENDUM
14. TERM AND TERMINATION
15. MODIFICATIONS AND INTERRUPTIONS
16. GOVERNING LAW
17. DISPUTE RESOLUTION
18. CORRECTIONS
19. DISCLAIMER
20. MEDICAL DISCLAIMER
21. LIMITATIONS OF LIABILITY
22. INDEMNIFICATION
23. USER DATA
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
25. CALIFORNIA USERS AND RESIDENTS
26. MISCELLANEOUS
27. DATA SECURITY AND BREACH NOTIFICATION
28. API TERMS
29. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

HIPAA Compliance

The Services are designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) and implement appropriate administrative, technical, and physical safeguards to protect your Protected Health Information (PHI). We have executed Business Associate Agreements (BAAs) with our vendors who process PHI on our behalf.

For detailed information about our HIPAA compliance, your privacy rights, and how we handle your health information, please review our Notice of Privacy Practices.

If you are a covered entity or business associate subject to HIPAA, you are responsible for using the Services in a manner consistent with your HIPAA obligations.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

3. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us at privacy@hale.med with the subject line "DMCA Notice" (a "Notification").

Your Notification must include: (1) identification of the copyrighted work claimed to have been infringed; (2) identification of the allegedly infringing material and its location on the Services; (3) your contact information including address, telephone number, and email; (4) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner; (5) a statement, under penalty of perjury, that the information in your Notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (6) your physical or electronic signature.

Please be advised that pursuant to applicable law, you may be held liable for damages if you make material misrepresentations in a Notification.

4. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites, documentation, or resources ("Third-Party Content"). Such Third-Party Content is not investigated, monitored, or checked for accuracy or completeness by us, and we are not responsible for any Third-Party Content accessed through the Services. Inclusion of, or linking to, any Third-Party Content does not imply approval or endorsement by us. If you access Third-Party Content, you do so at your own risk and subject to the terms and conditions of use for such third-party websites. We are not responsible for any loss or damage arising from your use of Third-Party Content.

5. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are at least 18 years of age; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

6. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

7. PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

8. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Free Trial

We may offer a free trial to new users who register with the Services. If offered, the account will be charged according to the user's chosen subscription plan at the end of the free trial period unless canceled before the trial expires.

Cancellation

You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

9. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

10. YOUR DATA AND CONTENT

Data Ownership

You retain all ownership rights to any data, content, or materials you submit, upload, or transmit through the Services ("Your Content"). We do not claim ownership of Your Content.

Limited License to Operate

By using the Services, you grant us a limited, non-exclusive, royalty-free license to use Your Content solely for the purposes of:

• Operating and providing the Services to you
• Maintaining and improving the Services
• Providing customer support
• Complying with legal obligations

This license does not include the right to sell, resell, distribute, or use Your Content for advertising, marketing, or any commercial purpose unrelated to providing the Services to you.

License Termination

Upon termination of your account or upon your request to delete Your Content, our license to Your Content terminates, and we will delete Your Content from our systems within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

Feedback

If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant us the right to use such Feedback without restriction or compensation to you. This applies only to Feedback about the Services, not to Your Content.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of Your Content or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

12. HIPAA NOTICE OF PRIVACY PRACTICES

We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Please review our Notice of Privacy Practices for detailed information about:

• How we collect, use, and disclose your health information
• Your rights under HIPAA (access, amendment, accounting of disclosures, etc.)
• Our Business Associate Agreements with vendors
• How to file a HIPAA privacy complaint

By using the Services, you acknowledge that you have received and reviewed our Notice of Privacy Practices.

13. DATA PROCESSING ADDENDUM

This section applies where we process personal data on your behalf as a data processor.

Roles and Responsibilities

• You (the Customer) are the data controller, determining the purposes and means of processing personal data.
• We (Hale Health) act as the data processor, processing personal data only on your documented instructions.

Data Processing Purposes

We will process personal data solely for:

• Providing the Services as described in these Legal Terms
• Fulfilling our obligations under this agreement
• Complying with applicable laws
• As otherwise instructed by you in writing

Sub-Processors

We engage the following sub-processors to assist in providing the Services:

• Stripe: Payment processing

• SendGrid: Email delivery service

• Cloudflare: CDN and DDoS protection

• Supabase: Authentication

• Amazon Web Services: Infrastructure

• New Relic: Observability

We may engage additional sub-processors from time to time. All sub-processors are bound by data protection obligations substantially similar to those in this agreement.

A current list of sub-processors is also available upon request at privacy@hale.med.

International Data Transfers

Our servers are located in the United States. For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland:

• We rely on the European Commission's Standard Contractual Clauses (SCCs) for data transfers to the US
• Upon request, we will execute the applicable SCCs with you
• We implement supplementary measures as necessary to ensure adequate protection

Data Subject Rights

We will assist you in responding to data subject requests, including:

• Access: Requests to access personal data
• Rectification: Requests to correct inaccurate data
• Erasure: Requests to delete personal data ("right to be forgotten")
• Portability: Requests to export personal data in a structured format
• Restriction: Requests to restrict processing
• Objection: Objections to processing

We will notify you promptly upon receiving any data subject request and will not respond directly unless authorized by you or required by law.

Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

Data Breach Notification

In the event of a personal data breach, we will:

• Notify you without undue delay and within seventy-two (72) hours of becoming aware of the breach
• Provide details of the breach, including categories of data affected, approximate number of data subjects, and likely consequences
• Describe measures taken or proposed to address the breach
• Cooperate with you in notifying supervisory authorities and affected data subjects as required

Data Retention and Deletion

Upon termination of your account or upon your request, we will delete or return all personal data within thirty (30) days, except where retention is required by applicable law. We will provide certification of deletion upon request.

Audit Rights

Upon reasonable notice, you may audit our compliance with this Data Processing Addendum, or appoint a third-party auditor to do so, subject to confidentiality obligations. We will cooperate with such audits and provide necessary information.

14. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

Termination by You

You may terminate your account at any time by contacting us or using the account settings. Upon termination, your right to use the Services will immediately cease.

Termination for Cause

We may terminate or suspend your account immediately and without prior notice if you:

• Breach any provision of these Legal Terms
• Engage in illegal activity using the Services
• Use the Services in a manner that could damage, disable, or impair the Services
• Attempt to gain unauthorized access to any part of the Services

Termination for Convenience

We may terminate your account for any other reason by providing you with at least thirty (30) days prior written notice to the email address associated with your account.

Data Export Period

Upon termination (whether by you or by us), you will have fourteen (14) days to export Your Content from the Services. After this period, we may delete Your Content from our systems.

Refunds Upon Termination

• If we terminate your account for convenience (not for cause), we will provide a pro-rata refund for any prepaid fees covering the remainder of your subscription term.
• If you terminate your account, or if we terminate for cause, no refund will be provided for prepaid fees.

Post-Termination

Following termination, you are prohibited from registering a new account if your previous account was terminated for cause.

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

16. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New York applicable to agreements made and to be entirely performed within the State of New York, without regard to its conflict of law principles.

17. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms, you agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

Binding Arbitration

If the parties are unable to resolve a dispute through informal negotiations, the dispute will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA").

Arbitration Location and Procedure

The arbitration shall take place in New York, unless both parties agree to a different location or to conduct the arbitration remotely via video conference. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Cost Allocation

Each party shall bear its own costs and attorneys' fees. The arbitration fees shall be allocated as follows:

• For claims under $10,000, we will reimburse your filing fees and pay the arbitrator's fees
• For claims over $10,000, arbitration fees shall be split equally between the parties, unless the arbitrator determines otherwise

Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Injunctive Relief Exception

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or data security.

Opt-Out Right

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Legal Terms by sending written notice to privacy@hale.med with the subject line "Arbitration Opt-Out." If you opt out, you and we will resolve disputes in accordance with the Governing Law section. Opting out will not affect any other terms of these Legal Terms.

18. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

19. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

20. MEDICAL DISCLAIMER

Not Medical Advice

THE SERVICES, INCLUDING ALL INFORMATION, CONTENT, AND RESPONSES PROVIDED BY HALE'S AI ASSISTANT, ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. THEY DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

HALE IS NOT A MEDICAL DEVICE, AND THE INFORMATION PROVIDED THROUGH THE SERVICES IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT FROM A QUALIFIED HEALTHCARE PROVIDER.

The Services are designed to help you organize and understand your health information, but they cannot and do not provide medical care. All health-related decisions should be made in consultation with qualified healthcare professionals who have access to your complete medical history and can conduct proper medical examinations.

Always Consult Your Healthcare Provider

YOU SHOULD ALWAYS CONSULT WITH YOUR PHYSICIAN, DOCTOR, OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE:

• Making any changes to your medications or treatment plans
• Starting, stopping, or modifying any medication or supplement
• Adjusting medication dosages
• Making decisions about your health or medical care
• Interpreting lab results, medical reports, or test results
• Relying on any information provided through the Services for medical decisions

NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL ATTENTION BECAUSE OF INFORMATION PROVIDED THROUGH THE SERVICES. If you have questions about your health, symptoms, medications, or medical conditions, contact your healthcare provider immediately.

Emergency Situations

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) IMMEDIATELY. DO NOT USE THE SERVICES FOR EMERGENCY MEDICAL SITUATIONS.

Examples of medical emergencies include but are not limited to:

• Chest pain, pressure, or tightness
• Difficulty breathing or shortness of breath
• Severe bleeding that won't stop
• Loss of consciousness or fainting
• Stroke symptoms (sudden numbness, confusion, trouble speaking, vision problems, severe headache, loss of balance)
• Severe allergic reactions (difficulty breathing, swelling of face/throat, hives)
• Suspected heart attack
• Severe injuries or trauma
• Poisoning or drug overdose
• Seizures
• Suicidal thoughts or intent to harm yourself or others
• Sudden severe pain

THE SERVICES ARE NOT DESIGNED TO PROVIDE EMERGENCY MEDICAL ASSISTANCE AND SHOULD NEVER BE USED IN PLACE OF CALLING EMERGENCY SERVICES OR SEEKING IMMEDIATE MEDICAL CARE.

If you are unsure whether a situation is an emergency, err on the side of caution and call 911 or go to your nearest emergency room.

Mental Health Crisis

If you are experiencing a mental health crisis, having thoughts of suicide, or intent to harm yourself or others:

• Call 988 (Suicide & Crisis Lifeline) in the United States
• Call 911 or go to your nearest emergency room immediately
• Contact your mental health provider or crisis counselor
• Text "HELLO" to 741741 (Crisis Text Line)

The Services are not designed to provide mental health crisis intervention, suicide prevention services, or emergency psychiatric care.

No Doctor-Patient Relationship

USE OF THE SERVICES DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP, THERAPIST-PATIENT RELATIONSHIP, OR ANY OTHER HEALTHCARE PROVIDER-PATIENT RELATIONSHIP BETWEEN YOU AND HALE HEALTH, ITS EMPLOYEES, CONTRACTORS, OR AFFILIATES.

The Services do not provide direct access to licensed healthcare professionals for diagnosis, treatment, or medical care. Any information provided through the Services is generated by artificial intelligence technology and does not represent the professional medical judgment of a licensed healthcare provider.

Artificial Intelligence Limitations and Potential Errors

The Services use artificial intelligence (AI) and machine learning technologies to provide information and assistance. You acknowledge and understand that AI technology has inherent limitations and risks:

AI Can Make Mistakes

• AI responses may contain errors, inaccuracies, or outdated information
• AI may misinterpret your questions or provide irrelevant responses
• AI may fail to recognize serious medical conditions or symptoms
• AI-generated information may not reflect the most current medical research or treatment guidelines
• AI may "hallucinate" or generate plausible-sounding but incorrect information

Not Personalized Medical Care

• While Hale considers your medical history and information you provide, AI cannot replace the comprehensive evaluation and professional judgment of a healthcare provider who knows your complete medical situation
• AI cannot perform physical examinations, order diagnostic tests, or conduct the thorough assessments that healthcare providers perform
• AI responses are based solely on the information you provide and may not account for factors you haven't mentioned or that the system doesn't know about

Information May Be Incomplete or Outdated

• Medical knowledge evolves rapidly, and information may become outdated between system updates
• AI training data has a knowledge cutoff date and may not include recent medical discoveries or treatment changes
• The Services may not have access to your complete medical records or recent changes to your health status

Technology Limitations

• AI interpretation of medical terminology, lab results, or symptoms may be imperfect
• Natural language processing may misunderstand colloquialisms, abbreviations, or unclear descriptions
• System errors, bugs, or technical issues may affect the accuracy of responses

YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS NOT INFALLIBLE AND AGREE TO:

• Verify any critical health information with your healthcare provider before acting on it
• Not rely solely on AI-generated information for important medical decisions
• Understand that AI responses are suggestions and starting points for discussion with your healthcare provider, not definitive medical answers
• Report any errors, inaccuracies, or concerning responses to us at privacy@hale.med

Medication and Treatment Warnings

DO NOT:

• Start, stop, or change any medications based solely on information from the Services
• Adjust medication dosages without explicit instruction from your healthcare provider
• Ignore symptoms or delay seeking medical care based on AI responses
• Use the Services to self-diagnose serious medical conditions
• Rely on the Services for comprehensive drug interaction checking without pharmacist or physician verification
• Mix medications or supplements without consulting your healthcare provider or pharmacist
• Take medications prescribed for someone else based on similar symptoms

MEDICATION INTERACTIONS:

While Hale may provide information about potential medication interactions based on your medication list, this information:

• Is not comprehensive and may not include all possible interactions
• Should not replace consultation with your pharmacist or physician
• May not account for your specific medical conditions, allergies, or other factors
• Should be verified before making any changes to your medication regimen

Always consult your healthcare provider or pharmacist before:

• Adding new medications or supplements
• Stopping any prescribed medications
• Changing the timing or dosage of medications
• Combining medications with food, alcohol, or other substances

Interpretation of Medical Results

Information provided about lab results, test results, medical reports, or diagnostic imaging through the Services is for educational purposes only and does not constitute medical interpretation, diagnosis, or clinical judgment.

Lab results and medical tests should always be reviewed with your healthcare provider, who can:

• Interpret results in the context of your complete medical history
• Order additional tests if needed
• Explain what results mean for your specific situation
• Recommend appropriate follow-up care or treatment

DO NOT:

• Make treatment decisions based solely on AI interpretation of lab results
• Assume normal results mean you don't need to see your healthcare provider
• Ignore abnormal results without consulting your healthcare provider
• Delay follow-up appointments based on AI interpretation

Symptom Information

Information provided about symptoms through the Services is general educational information and should not be used for self-diagnosis.

Many serious medical conditions share similar symptoms with minor conditions. Only a qualified healthcare provider can properly diagnose medical conditions through:

• Complete medical history review
• Physical examination
• Diagnostic testing when appropriate
• Professional clinical judgment

If you are experiencing new, worsening, or concerning symptoms:

• Contact your healthcare provider promptly
• Seek immediate medical attention if symptoms are severe or sudden
• Do not delay seeking care while waiting for AI responses

Chronic Condition Management

While the Services are designed to help you organize and track information related to chronic health conditions, they do not replace ongoing medical care and monitoring by your healthcare team.

For chronic conditions, you should:

• Maintain regular appointments with your healthcare providers
• Follow your prescribed treatment plans
• Report new or worsening symptoms to your healthcare team promptly
• Not adjust treatments or medications without provider guidance
• Use the Services as a supplement to, not a replacement for, professional medical care

Accuracy and Completeness Disclaimer

While we strive to provide accurate and up-to-date health information through the Services:

• We do not guarantee the accuracy, completeness, or reliability of any information provided
• Medical knowledge evolves rapidly, and information may become outdated
• Individual medical situations vary, and information that applies generally may not apply to your specific case
• The Services may not include all relevant information for your particular health situation
• Errors in data entry, system processing, or AI interpretation may affect the accuracy of information

It is your responsibility to:

• Verify important health information with authoritative medical sources
• Discuss any information from the Services with your healthcare provider
• Provide accurate and complete information to the Services
• Update your health information in the Services when it changes
• Not rely on potentially outdated or incomplete information for critical decisions

Scope of Services

The Services are designed to:

• Help you organize and track your health information (medications, conditions, doctors, appointments, etc.)
• Provide general educational information about health topics
• Help you understand medical terminology and concepts
• Assist you in formulating questions to ask your healthcare provider
• Offer suggestions for topics to discuss with your healthcare team

The Services are NOT designed to:

• Diagnose medical conditions
• Prescribe medications or treatments
• Provide emergency medical care
• Replace regular medical appointments
• Monitor your health status in real-time
• Provide professional medical advice
• Create treatment plans
• Interpret diagnostic tests definitively

Your Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

• Evaluating the accuracy and usefulness of information provided through the Services
• Consulting with qualified healthcare providers before making medical decisions
• Providing accurate and complete information to your healthcare providers
• Following your healthcare provider's instructions and treatment plans
• Seeking immediate medical attention when appropriate
• Maintaining appropriate health insurance and access to medical care
• Not relying solely on the Services for your healthcare needs
• Understanding the limitations of AI technology
• Verifying critical health information with authoritative sources

Disclaimer of Warranties for Medical Information

IN ADDITION TO THE GENERAL DISCLAIMERS IN SECTION 19 OF THESE LEGAL TERMS, WE SPECIFICALLY DISCLAIM ANY WARRANTIES REGARDING:

• The accuracy, reliability, or completeness of medical information provided through the Services
• The suitability of any information for your specific medical situation
• The timeliness or currency of medical information
• The AI's ability to correctly interpret your health information or questions
• The Services' ability to identify serious medical conditions or emergencies
• The comprehensiveness of drug interaction information
• The accuracy of AI interpretation of lab results or medical reports

Limitation of Liability for Medical Decisions

IN ADDITION TO THE LIMITATIONS OF LIABILITY IN SECTION 21 OF THESE LEGAL TERMS, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT:

• We are not liable for any harm, injury, or adverse health outcomes resulting from your use of or reliance on information provided through the Services
• We are not liable for any consequences of delaying or failing to seek professional medical care
• We are not liable for any medication errors, adverse drug reactions, or complications resulting from actions taken based on information from the Services
• We are not liable for any misdiagnosis, missed diagnosis, or failure to identify serious medical conditions
• We are not liable for any AI errors, inaccuracies, or limitations in the information provided

YOUR USE OF THE SERVICES FOR HEALTH-RELATED PURPOSES IS ENTIRELY AT YOUR OWN RISK.

Acknowledgment and Acceptance

BY USING THE SERVICES, YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT:

1. You have read and understood this Medical Disclaimer in its entirety
2. You understand the Services are not a substitute for professional medical care
3. You will consult with your healthcare provider before making medical decisions based on information from the Services
4. You will call 911 or seek emergency care immediately for medical emergencies
5. You will not rely solely on AI-generated information for critical health decisions
6. You understand AI technology has limitations and may make errors
7. You accept full responsibility for your health decisions and medical care
8. You will verify important health information with your healthcare provider
9. You understand that no doctor-patient relationship is created by using the Services
10. You will not use the Services as a replacement for regular medical care and monitoring

IF YOU DO NOT AGREE WITH ANY PART OF THIS MEDICAL DISCLAIMER, YOU MUST NOT USE THE SERVICES.

Updates to Medical Disclaimer

We may update this Medical Disclaimer from time to time to reflect changes in our Services, applicable laws, or medical best practices. Material changes will be communicated in accordance with Section 15 (MODIFICATIONS AND INTERRUPTIONS) of these Legal Terms.

Your continued use of the Services after any changes to this Medical Disclaimer constitutes your acceptance of the updated terms.

Contact for Medical Disclaimer Questions

If you have questions about this Medical Disclaimer, please contact us at privacy@hale.med. However, please note that we cannot provide medical advice or answer specific medical questions. For medical questions, please contact your healthcare provider.

21. LIMITATIONS OF LIABILITY

Limitation on Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST REVENUE, ARISING FROM YOUR USE OF THE SERVICES.

Liability Cap

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE LEGAL TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100) IF YOU ARE USING THE FREE TIER.

Exceptions

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO:

• Liability arising from our gross negligence or willful misconduct
• Liability arising from a data breach caused by our failure to implement reasonable security measures
• Our obligations under applicable data protection laws
• Any liability that cannot be excluded or limited under applicable law

Data Loss

While we implement reasonable measures to protect Your Content, you acknowledge that no system is completely secure. We encourage you to maintain your own backups. However, in the event of data loss caused by our negligence, our liability shall be limited to reasonable efforts to restore the data from our most recent backup.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) Your Content; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

27. DATA SECURITY AND BREACH NOTIFICATION

Security Commitments

We implement and maintain reasonable administrative, technical, and physical security measures to protect Your Content, including:

• Encryption in Transit: All data transmitted between you and our Services is encrypted using TLS 1.2 or higher
• Encryption at Rest: Your Content stored on our servers is encrypted using industry-standard AES-256 encryption
• Access Controls: Role-based access controls, multi-factor authentication for administrative access, and principle of least privilege
• Infrastructure Security: Regular security patches, firewall protection, intrusion detection systems, and network monitoring
• Employee Security: Background checks for employees with data access, security awareness training, and confidentiality agreements

Incident Response

We maintain documented incident response procedures that include:

• Identification and classification of security incidents
• Containment and mitigation measures
• Root cause analysis
• Remediation and recovery
• Post-incident review and improvement

Data Breach Notification

In the event of a security breach affecting Your Content, we will:

• Notify you without undue delay and within seventy-two (72) hours of confirming the breach
• Provide details including the nature of the breach, categories of data affected, and approximate number of records involved
• Describe the likely consequences and measures taken or proposed to address the breach
• Designate a contact point for further information
• Cooperate with you in meeting any legal notification obligations

Security Audits and Assessments

• We conduct regular internal security assessments and vulnerability testing
• Upon request and subject to confidentiality obligations, we will provide a summary of our most recent security assessment or relevant certifications (such as SOC 2, if applicable)
• For enterprise customers with specific security requirements, additional audit rights may be negotiated separately

Your Security Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• Configuring appropriate access controls within your account
• Promptly notifying us of any suspected security incidents
• Ensuring your use of the Services complies with applicable security requirements

28. API TERMS

This section applies if the Services include access to an application programming interface (API).

API Access

If we provide API access, your use of the API is subject to these Legal Terms and any additional API documentation we provide. API access may require authentication credentials, which you must keep confidential.

Rate Limits and Quotas

We may impose rate limits, usage quotas, or other restrictions on API usage. These limits may vary by subscription tier. Exceeding these limits may result in temporary or permanent restriction of API access.

API Changes and Versioning

We may update, modify, or deprecate API features from time to time. When possible, we will:

• Provide reasonable advance notice of breaking changes (typically 30 days)
• Maintain backward compatibility for a reasonable period
• Document API versions and deprecation schedules
• Provide migration guidance for significant changes

However, we reserve the right to make immediate changes without notice for security, legal, or technical reasons.

API Acceptable Use

In addition to the general Prohibited Activities, when using the API you agree not to:

• Exceed documented rate limits or attempt to circumvent usage restrictions
• Use the API in a manner that degrades service for other users
• Reverse engineer the API beyond what is necessary for interoperability
• Redistribute API access credentials
• Use automated tools to scrape or extract data beyond normal API usage

API Availability

API availability is provided on the same basis as the Services generally. We do not guarantee specific uptime for API endpoints unless separately agreed in writing.

29. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Hale Health
418 Broadway, STE N
Albany, NY 12207
privacy@hale.med